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Legal

Refund & Dispute Resolution Policy

Last updated: November 30, 2025

Table of contents

This Refund & Dispute Resolution Policy explains the conditions under which refunds may be issued, how disputes are handled, and your rights and responsibilities when purchasing or using The TradeMakers Services.

By purchasing a program or using our platform, you agree to this Policy, our Terms of Service, and our Arbitration Agreement.

1. All Sales Are Final

All fees paid to The TradeMakers — including but not limited to:

  • Evaluation programs
  • Instant funding programs
  • Account resets
  • Add-ons
  • Platform access fees
  • Subscription fees (if applicable)
  • Promotions and discounted purchases

— are non-refundable, except where required by law.

The TradeMakers provides immediate digital access upon purchase, including:

  • Platform credentials
  • Market data
  • Simulated trading environment
  • Trading rules
  • Onboarding resources

This constitutes full delivery of the digital product, and therefore refunds are not issued.

2. Eligible Refunds (Limited Cases)

Refunds may only be granted under the following strict conditions:

2.1 Duplicate Charges or System Errors

If you were charged twice for the same purchase or experienced a verified billing error, a refund may be issued upon review.

2.2 Failed Payment Processing

If your card or payment method was charged but access was not provided due to a technical failure on our side.

2.3 Statutory Cooling-Off Laws

If your jurisdiction provides mandatory digital-goods refund rights and you have:

  • Not logged into the platform
  • Not opened the trading dashboard
  • Not used or accessed any proprietary content
  • Not activated your account

Once your account is accessed or activated, the cooling-off right expires.

3. No Refunds Under the Following Conditions

Refunds will not be issued if:

  • You accessed the dashboard or platform
  • You placed any trades
  • You violated trading rules
  • You failed or breached an evaluation
  • You completed the evaluation unsuccessfully
  • You were terminated for rule violations
  • You changed your mind
  • You misunderstood program requirements
  • You purchased accidentally
  • You expected real-money trading
  • You failed to read our Terms, Rules, or Disclaimers
  • You claim dissatisfaction after use
  • Your account was suspended for fraud, multi-accounting, or suspicious activity

Digital access and interaction with the platform constitutes full consumption of the product.

4. Chargeback & Payment Dispute Policy

By purchasing from The TradeMakers, you agree:

4.1 No Chargebacks Allowed

You may not initiate a chargeback through your bank, card issuer, or payment processor for any reason once:

  • Access to the platform is provided
  • Login details are delivered
  • Testing environment is activated

4.2 Filing a Chargeback = Policy Violation

Initiating a chargeback will result in:

  • Immediate account termination
  • Permanent ban from all The TradeMakers evaluation programs
  • Forfeiture of payouts and profit splits
  • Reversal of funded account eligibility
  • Submission of relevant records to processors for fraud review

4.3 Recovery & Collections

We reserve the right to recover disputed amounts through:

  • A collections agency
  • Direct billing
  • Civil claim
  • Arbitration award enforcement

The TradeMakers will provide payment processors and arbitration bodies with:

  • Proof of digital delivery
  • IP logs
  • Login timestamps
  • Activity logs
  • Trading data
  • Access records

5. Dispute Resolution Requirement

All disputes, including payment disputes, must be resolved through binding arbitration, as specified in the:

  • Terms of Service
  • Arbitration Agreement
  • Class Action Waiver

You waive the right to:

  • File a lawsuit against The TradeMakers
  • Participate in a class action
  • Pursue disputes through your bank

All dispute matters must be brought individually through arbitration.

6. Account Termination & Refunds

Refunds will not be provided if your account is terminated for:

  • Violating trading rules
  • Fraudulent activity
  • Chargeback attempts
  • Abusing the platform
  • Providing false KYC information
  • Multi-accounting behavior
  • Violations of the Terms of Service

Violations void all refund eligibility immediately.

7. How to Request a Refund (If Eligible)

If you believe you qualify for a refund under Section 2:

Email support@thetrademakers.com with:

  • Full name
  • Email used on the account
  • Transaction ID
  • Date of charge
  • Reason for request

Refund reviews take 5–10 business days.

Providing inaccurate or incomplete information may delay or void the request.

8. Payment Processing & Third-Party Providers

Payments may be processed by:

  • Stripe
  • Payticko
  • PayPal
  • Crypto processors
  • Alternative payment gateways
  • Other licensed vendors

These providers may collect additional information.

Your use of their services is governed by their respective Privacy Policies.

9. Fraud, Abuse & Manipulation Policy

The TradeMakers reserves the right to:

  • Investigate suspicious behavior
  • Deny or reverse a refund
  • Terminate accounts
  • Withhold payouts
  • Report cases to relevant authorities
  • Implement anti-fraud blocks
  • Use device/IP fingerprinting

Fraudulent refund requests may result in full legal action.

10. Contact Information

For questions about refunds or disputes:
The Trade Makers
Support: support@thetrademakers.com
https://thetrademakers.com